Objective:

Utilize my successful development and quality assurance management background to provide process improvement and direction within an organization focusing on delivery of the right products to the market on-time and on-budget.

Major Accomplishments:

• Successfully introduced testing tools and QA processes that are credited with rescuing several projects from failure.
• Formed and managed QA organizations for 2 major corporations
• Improved productivity of QA/QC staff by at least 33% in two separate organizations
• Implemented QA processes reducing errors found in production from 40% to 3% in one release of major data warehouse product
• Brought multi-million dollar budget under control within 6 months for first time in department history (7 years) with no loss of permanent employees or productivity.
• Introduced automated test tools improving quality by 25% (3 different organizations)
• Partnered with business to develop a new form of performance measurement resulting in a $500,000 contract, ROI 500%.
• Implemented on-call application support process where none existed resulting in 300% improvement in response time
• Partnered with business, designed and managed implementation of new billing system resulting in a 320 times ROI ($500,000 development, $160 million increase in revenue) within 6 months and reduced quarterly billing effort from 88 man days to 10 man days

Work Experience:

Consulting: 2005-date
RBC Dain Rauscher

Ingenix: 2003-2005
Director of Quality Services:
Accomplishments:

• Manage staff of 6 direct reports plus contractors, and several dotted line reports
• Moving organization from a silo approach to testing to a central testing team concept with standard processes
• Worked with pre-existing teams to standardize QA/QC processes, then extended those processes across geographically diverse QC groups
• Introduced Mercury Quality Center across geographically dispersed organization to integrate requirements, tests, and defects. 20% individual productivity improvement across business, development, and test.
• Introduced metrics as means to measure quality.
• Instituted changes to Configuration Management process resulting in improved installation time from 1 week to 15 minutes.
• Responsible for HIPAA and SOX compliance within local development group
• Separated test environments from development environments
• Introduced automated QC process for Plan Cost Estimator, named one of the top 10 HR products for 2004

Technologies:

• Mercury Quality Center
• Quick Test Pro
• SQL Server, Oracle, and Teradata
• Windows, Unix (Sun, HP, AIX)
• MS Project
• IIS/.NET

Personnel Decisions International: 2000-2002
Director of Software Engineering:
Accomplishments:

• Managed staff of 35 developers, testers and project managers.
• Introduced J2EE into the development architecture
• Mentored staff on, and architected, PDI's B2B technology approach using XML.
• Mentored business analyst staff on business requirements
• Redefined development process improving productivity by 50%

Enterprise Architect:
Accomplishments:

• Implemented Electronic In Basket (Visual C++) simulation resulting in 3 new clients signing contracts for at total of over $1 million.
• Recommended use of SOAP for B2B architecture as partners moved outside our firewalls
• Introduced foreign language OCR into the process saving $20,000/yr in temporary personnel costs
• Architected internationalization approach for Western and Far Eastern languages for assessment tests.
• Partnered with legal department and test vendors to obtain proper licensure.

Technologies:

• Test Director, WinRunner
• Visual C++, Java, XML, SOAP, J2EE, JSP, Swing
• Oracle, Poet
• Windows, Unix (Sun)
• MS Project
• Visual Studio, JBuilder
• IIS/.NET, WebSphere, WebLogic

Piper Jaffray Companies: 1996-2000
IS Manager:
Accomplishments:

• Defined Y2K compliance criteria and QA processes that were heavily scrutinized by SEC and OCC auditors with no issues found.
• Implemented configuration management software and associated processes resulting in 20% improvement in quality.
• Completed business requirements for new account entry system in one month.
• Y2K project manager for all PC, Unix and AS400 systems and their software (over 500 applications certified in 18 months).
• Taught Object Oriented Analysis and Design to a staff of IBM mainframe assembler programmers.
• Mentored VB developers on performance issues,  use of databases, and Microsoft components
• Architected high level design for vendor integration of trading systems

Technologies:

• Test Director, WinRunner, LoadRunner
• C++, Java, JSP, VB, Forte
• SQL Server, Oracle
• Windows, Unix (Sun, AIX)
• Project Workbench
• Visual Studio, VisualAge, JBuilder

Cray Research, Inc: 1981-1995
Senior Systems Analyst:
Accomplishments:

• Proposed, led architecture and developed parts of SMARTE system. SMARTE is a large (greater than 500,000 lines of code) n-tier client/server service application written in C++, and NEXPERT Object. This was one of the first remote service systems to use the Internet resulting in a 400% reduction in support cost.
• Managed On-Line Diagnostic group
• Introduced expert systems as a diagnostic tools
• Developed operating system simulator that was still in use 14 years later.

Technologies:

• C, C++, Fortran, Cray Assembler
• Oracle, various object databases
• Nexpert Object
• Unix (Unicos, Sun, Motorola)

Education:
BChem, BMath - University of Minnesota
MS - University of Minnesota, Duluth
PhD - Georgetown University